Acceptable Use Policy

Effective June 26, 2026

This Acceptable Use Policy (“AUP”) governs your use of MultiMessage, operated by InnerSite Solutions LLC. By using MultiMessage you agree not to use it for any of the prohibited purposes below. This AUP supplements our Terms of Service and Messaging Policy and is designed to align with mobile carrier rules, the CTIA guidelines, and the Twilio Acceptable Use Policy.

1. Consent is required

You may only message people who have given you prior express consent to receive messages. You may not message purchased, rented, scraped, or otherwise non-consented lists. You must honor every opt-out.

2. Prohibited content

You may not use MultiMessage to send messages that contain, promote, or facilitate:

• SHAFT content — sex/adult content, hate speech, alcohol, firearms, or tobacco/vaping — where prohibited by carriers or law;
• illegal drugs, controlled substances, or cannabis;
• fraud, scams, phishing, deceptive marketing, or impersonation;
• high-risk financial services (e.g. payday/short-term loans, debt collection or relief, get-rich-quick schemes, certain cryptocurrency offers);
• gambling where prohibited;
• threats, harassment, malware, or any unlawful, defamatory, or infringing material.

3. Prohibited conduct

• Sending unsolicited messages (spam) or messages without valid consent.
• Evading, disabling, or interfering with opt-out (STOP) handling.
• “Snowshoeing” or spreading traffic across numbers to evade filtering.
• Spoofing or misrepresenting the message sender or origin.
• Sharing one account to send on behalf of unrelated third parties without authorization.
• Violating the TCPA, CAN-SPAM Act, or any applicable law or regulation.
• Attempting to breach, overload, reverse-engineer, or disrupt the service.

4. Your responsibilities

You are solely responsible for the content of your messages, for obtaining and maintaining consent, for honoring opt-outs, and for complying with all applicable laws in the jurisdictions you message into. You agree to indemnify InnerSite Solutions LLC for claims arising from your use of MultiMessage in violation of this AUP.

5. Enforcement

We may investigate suspected violations and may suspend or terminate accounts, remove content, or withhold delivery at our discretion, with or without notice. Serious or repeated violations may be reported to carriers, Twilio, or authorities as required.

6. Contact

Report abuse or ask questions at [email protected].