Privacy Policy

Effective June 26, 2026

InnerSite Solutions LLC (“MultiMessage,” “we,” “us”) operates the MultiMessage messaging platform at multimessage.me. This Privacy Policy explains what we collect, how we use it, and your choices.

1. Information we collect

• Account information — your name, email, password (stored hashed), and billing details (processed by Stripe; we don’t store full card numbers).
• Contacts you add — the names, phone numbers, companies, and notes you import or enter for the people you message.
• Message content & metadata — the texts you send and receive through the service, with timestamps and delivery status.
• Usage data — log data, device/connection information, and how you interact with the service.

2. How we use information

• To provide, operate, secure, and improve MultiMessage;
• to send and receive your messages and process opt-outs;
• to bill you and prevent fraud and abuse;
• to provide support and send you service-related notices;
• to comply with legal obligations and carrier requirements.

3. SMS & mobile information — no sharing for marketing

We do not sell your personal information. No mobile information — including phone numbers and SMS opt-in or consent data — is shared with third parties or affiliates for their own marketing or promotional purposes. Text-messaging originator opt-in data and consent are not shared with any third parties except as needed to deliver your messages (see Service Providers below).

4. Service providers

We share information only with vendors that help us run the service, under contract and only as needed:

• Twilio — to transmit SMS messages through carrier networks;
• Stripe — to process subscription and usage payments;
• hosting and infrastructure providers that operate our servers.

These providers process data on our behalf and are not permitted to use it for their own marketing.

5. Data retention

We retain account and message data for as long as your account is active and as needed to provide the service, resolve disputes, and meet legal and carrier record-keeping obligations (including consent and opt-out records). You can request deletion of your account data as described below.

6. Security

We use industry-standard safeguards — encrypted transport (HTTPS/TLS), hashed credentials, and access controls. No method of transmission or storage is perfectly secure, but we work to protect your data.

7. Your choices & rights

• Access, correct, or delete your account data by contacting us.
• Recipients can opt out of messages at any time by replying STOP.
• Depending on where you live, you may have additional rights under laws such as the CCPA or GDPR; contact us to exercise them.

8. Children

MultiMessage is a business tool and is not directed to children under 16. We do not knowingly collect their information.

9. Changes

We may update this policy; we’ll post the new effective date here and, for material changes, notify you.

10. Contact

Questions or requests: [email protected], or InnerSite Solutions LLC, 104 Clifton Street, Aiken, SC 29803.